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For Information About Your Order

Contact our friendly customer service team if you have any questions about your order, need your order number, or instructions to build your product, or require additional information about a service.

For Any Questions About Your Delivery 

You will receive an email to confirm you when your order is out for delivery. We estimate your order deliveryIf you aren't present on the day of the delivery or you need to arrange a change in the delivery address, please contact our customer service team as soon as possible. Please read our shipping policy for more details.

To Arrange a Return or an Order Cancellation 

If your product is defective or unsatisfactory, we ask please that you to return it to us unused within 21 days. On the other hand, if you wish to cancel your order, we can do it as long as you contact our customer service team before your order is dispatched. Please read our full returns policy for more details.

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Write us at:

Tildenet Group Ltd
Journal House
Hartcliffe Way
Bristol BS3 5RJ

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