Delivery and Returns

Our products are available from most leading garden retailers across the UK. However, you can still buy Mainframe products direct from us online, in which case we will send them straight to your garden.

  Order value   Standard delivery cost (3-5 working days)*
  £1 - £9.99   £3.00
  £10 - £24.99   £5.00
  £25 - £74.99   £10.00
  £75 - £149.99   £15.00
  £150 or more   FREE

*Delivery charges are for Mainland UK address only and excludes the Highlands and Isle of Wight. Postage and packing rates listed above are inclusive of VAT.

For delivery prices outside of Mainland UK, please phone +44 (0)117 9341 788.

Please note, a signature will be required upon delivery unless we have authorisation from you that the goods can be left without signature in a secure location.

Returns Policy

All our products are designed to be functional and robust, and to give real value to our customers. In the unlikely, and most unusual event that you receive a product that is defective or unsatisfactory, we ask please that you return it to us unused within 21 days. Please let us know what was wrong and whether you would like a replacement or a refund. This commitment in no way impacts on your statutory rights.

Cancellation Policy

If you change your mind and wish to cancel your order then we can do that for you, as long as you let us know before your order is dispatched. Once the order has been dispatched please refer to the returns policy.

Product Availability Information

We try very hard to match stock levels to demand, but if your order is likely to be delayed pending stock availability, we will let you know as soon as possible.

Once you have placed an order on our website we will send you an e-mail with information on how you can track your order. We will then e-mail you again when your order is sent out giving information on the courier and the consignment number so you can check the delivery status using the courier’s website.

Secure Payment

All transactions are carried out using Paypal or the secure encryption technology provided by Sage Pay.

Sage Pay is the fastest growing independent payment service provider (PSP) and is a division of business software company Sage, one of the UK’s most trusted business brands. They process over 4 billion secure payments each year, for over 30,000 + UK businesses of all sizes.

PayPal is an internationally recognised payment service which allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online.